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Delivery Policy


Delivery Policy




  1. If you are using this website it be assumed that you accept the terms and conditions and delivery policy.
  2. We only deliver product to Adults (Age above 18). If you are below 18 please use this website with parental guidance.
  3. Standard Delivery will not be time bound. This delivery will not be time bound and will be delivered anytime between 10 AM-8PM. We will not guarantee time in this type of delivery. During Valentine time period (12-15 Feb) this time limit will be from 7 AM- 11 PM.
  4. We would need a 5 hours time window for delivering any order.
  5. In Fixed Time delivery we will deliver in any 1 hour a slot which you can decide. The slot should be between 10 AM-8 PM. Please check with our representative before making order if that delivery is possible in your delivery area.
  6. Please select Mid-Night delivery for delivery between 11.30 PM-12.30 AM. Please check with our representative before placing order that Mid-Night delivery is possible in your delivery area.
  7. Please check with our representative for delivery on Fridays. We would not be able to accept any deliveries for Fixed Time on Fridays till 2 PM.
  8. FloraUAE will make sure that all your orders are hand-delivered in the best possible manner. We will try and ensure the deliveries are done as quickly as possible.
  9. Same day orders for Dubai will be accepted till 4 P.M. on that day. Any orders placed after this time will not be considered for same day delivery and will be delivered the next day. Please check with our chat representative for any last minute orders.
  10. For other Emirates other then Dubai please confirm for same day Delivery if it is possible. We would generally need 1 day prior notice for delivery in other emirates.
  11. We do not cater to any specific timing unless otherwise mentioned in the message block. Our normal delivery timing will be between 10.A.M. to 8.P.M. We will try to fulfil special timing request but we do not give any guarantee regarding the same.
  12. We also provide Fix-Time Delivery and Mid-Night Delivery and prices for same can be checked with our representative on chat or on phone.
  13. In Fix-Time delivery the time mentioned will be considered with 1 hour window which is half an hour before mentioned time and half an hour after mentioned time. Half an hour plus or minus will be accepted as Fix-Time delivery successfully completed.
  14. Early morning delivery of Cake will be not be possible and please check with our representative before placing the order.
  15. Delivery can get late or not done according to special requests in case of bad weather conditions, transport strikes, bandh, riots,rains,traffic jams and other such conditions.
  16. FloraUAE will ensure that delivery of the product takes place as per instructions.
  17. In case of exclusive deliveries i.e. only to be delivered to recipient and if recipient is not available the product will be considered delivered.
  18. In case of non-acceptance of product the delivery will be taken as completed and no refunds will be made.
  19. FloraUAE will only be liable to make an effort to make the product delivery once. Though we will try our best to make sure that your product is delivered but if that is not the case after first effort, no refunds will be made.
  20. Delivery will be considered complete in case of wrong address of recipient, wrong telephone no., entry not possible in recipient’s premises or if the product is delivered to neighbour, gatekeeper, security guard etc.
  21. The floral arrangements, bunches, bouquets listed on the website will not be guaranteed to be an exact match of the photographs. Please read the detailed description for the details of flower arrangements. We will try our best to deliver the products closest to description but are entitled to make the changes in the need of the hour.
  22. Photographs are only indicative and products will not be exact match and will be according to description.
  23. Please note that colors of flowers may vary as the colors which you will see which depends upon the resolution of the monitor.
  24. In case of Cake delivery if there is anything wrong with quality and someone falls sick or anything like than we will be liable only for refund. FloraUAE.com is an online website and we deliver cakes with our vendor network. Hence we are not liable for anything related to bad quality of cakes. No one can hold us under any legal obligation on account of any problems with the quality of cakes and flowers.
  25. Please read the substitution policy for more details on above.
  26. If you have any problems related to quality of the product delivered or the products are damaged please inform us within 24 hours of the delivery. Your input is very important to us.
  27. Any changes to the order in terms of date, address, value will be catered to before 48 hours of the delivery.
  28. All discounts, coupons, deal, offers are decided by FloraUAE management and their decision will be final in case of any dispute.
  29. We at FloraUAE hold the exclusive rights to reject any order in case of controversial messages, wrong address or such scenarios. Any unethical behaviour from customers will not be accepted.
  30. FloraUAE can refuse to provide it services to any particular individual, company, group and we will not be answerable for same.
  31. FloraUAE will only be liable to pay maximum refund of the amount paid by the customer. Any other losses which customer had to bear due to delivery FloraUAE will not be laible for those losses.
  32. FloraUAE will also not be liable for any third party losses.
  33. FloraUAE can change it's Terms of use as required in future. The changes will be uploaded on the website or intimated through email.
  34. The terms of use will administer, govern and manage all the orders and all the dealings of FloraUAE. If any conflict will arise they will be exclusively under the jurisdiction of courts of Jaipur, Rajasthan, India.
  35. The Terms of Use with Privacy policy, Substitution Policy, Cancellation Policy and other policies posted on this site will act as an agreement between you and FloraUAE.
  36. In case of any questions or clarifications about the Terms of Use write to us at : info@florauae.com


Substitution Policy


In case of temporarily unavailability or seasonal problems the flowers can substituted with some other equal or higher value flowers. FloraUAE holds the right to change the color of flower in case of non-availability of any particular color of ordered product.  Our florist will try and ensure that theme and style of the floral arrangement will be kept closest to description. Substitution of other products like containers etc is also possible in case of non-availability of the specified product. FloraUAE will reserve the rights for substitution of any of its product in case of requirements. Similarly Substitution is also possible for other products like Cakes, Chocolates, Teddy etc. Substitution of Cakes can be done if the similar flavor cake is not available. We will try our best to inform you in case of such substitution but we cannot guarantee the same. This will be decided basis the need of the hour.




VASE unless otherwise specified will be clear glass vase and not of any color.




Valentine’s Day Delivery Policy


For a confirmed delivery on Valentines Day i.e. 14th Feb please place your orders 2 days before that is by 12th Feb. Same day delivery will not be guaranteed on 14th Feb. Midnight delivery on 13th and 14th Feb will be between 9.P.M. to 1 A.M. We at FloraUAE will make maximum efforts to make sure that this day is special for you. We do not accept any time committed deliveries on Valentine's Day. Hence Fix Time Delivery is not applicable for Valentine's Day. For Midnight Delivery also please confirm with our chat agents before processing the order. 


Cheers & Smiles :)

Team FloraUAE